Frequently Asked Questions

Unfortunately, there are many opportunities that are NOT creditable that exist in the virtual work-from-home space. On the other hand, we have partnered with legitimate work-from-home opportunities which is evidenced by the tens of thousands of small businesses and their agents who have enjoyed providing services to our partner platform for decades. Our Partner is recognized as an industry leader and we have been featured on several national news segments including Good Morning America, Bloomberg, Fox News, CNN and the TODAY Show, just to name a few. We have also been recognized by the White House for leading virtual job creation in the U.S and have won many awards including Outstanding Minority Business of the Year, Business Intelligence Group’s 2013 Green Company of the Year and Call Center Magazine Product of the Year Award.

Successful agents tend to have a combination of clear communication skills and self-motivation. They are driven, organized, computer literate and has the ability to work independently. The Admissions process includes online assessments as well as live telephone assessments to establish a candidate’s suitability.

The background check is mandatory because we have high integrity standards. Please Note: Most traffic violations do not constitute a disqualifying event. Some clients have more stringent standards for people servicing their particular account.

We require that all individuals seeking to become Certified Professionals legally reside in the United States and are 18 years or older, if they are servicing customers based in the United States. (Currently we are not accepting new applicants from the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon & Wisconsin)

You can work as many hours as you’d like. There is a minimum of 15 hours per week required under the terms of the Statement of Work (‘SOW”) on most client applications. We have hours for CSPs to service 24 hours a day, 7 days a week. The hours available for a specific client will be outlined in the Opportunity Announcements you receive once you complete the Admissions Process.

You will need a separate landline telephone dedicated to receiving Arise incoming calls with no add-on features (no call waiting, no call forwarding, no voicemail//answering services, no fax services). Long distance telephone service is not required. This telephone line may not be used for any other incoming or outgoing personal calls. You will be require you to provide us a separate service phone number. Our updated the technology requirements to allow the use of VOIP (Voice Over IP) phone lines while servicing. It is currently allowed for most clients.

Yes, you can use your laptop to service clients as long as your laptop meets the minimum computer requirements. Remember you may not use any wireless connections at any time to provide service with Arise and its clients. Your laptop must be hard-wired to a supported Internet connection. Wireless keyboards and a wireless mouse are not supported.

We have a low flat service fee is $49.75 per invoice and Arise charges $19.75. Your service fee will never exceed $55 per pay period. Awesome Communications has to cover business costs including Partner fee’s, computers, bank fees, software costs, direct deposit fee’s and more. Our low, flat service fee allows us to provide you with support during your certification process and beyond. We want you to succeed with Awesome Communications!

When you partner with Awesome Communications as your IBO, you will be considered an Independent Contractor to the IRS. This means that you are responsible for your own taxes. You will receive a 1099 for your work from home services throughout the year. Please remember it is your responsibility to file your taxes with the IRS annually.

This is a business opportunity for you to work at home as a virtual call center agent. This means you will be working as an “Independent Contractor (Agent)”, NOT an employee. Your status as an independent contractor means that you will actually be operating as “your own business”; contracting your services to our business as an independent contractor.

If you want to change your IBO, you will need to contact your current IBO and ask to be dropped.Once you are dropped you can join Awesome Communications. Login to your portal and simply click on the link that says Join an Arise-affiliated corporation. Now enter the Awesome Communications EIN# 274346124

Depending on the number of hours agents work and the client’s agents contract with, some earn as much as $1,500.00 biweekly while others earn $500.00 biweekly. Earnings will fluctuate depending on the number of hours you are servicing. Service revenue varies by client with three payment types: per call, per productive service minute or per staffed hour. Generally adding up to $8 – $18+ per hour. Some clients offer sales and incentive bonuses.