We are looking for the best of the best AGAIN!
Are you looking for a great opportunity to work from home providing EPIC customer support taking inbound calls? Are you a Customer Support Professional? Would you contract work at least 15 hours or more a week? Would you like the opportunity to earn up to $15.00 an hour or more from the comfort of your home?
Provide customer support for wonderful nonprofit organization clients! We are recruiting exceptional independent contractors to provide inbound customer support while working from home. This is a seasonal opportunity that can become long term!
- Competitive wages
- Flexible Scheduling
- Online & Self- paced training
- Course Enrollment Cost including Background Check:
- $50.00 Non- refundable
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SEASONAL OPPORTUNITY WITH OUR PLEDGE DRIVE CLIENT!!
OPPORTUNITY AT A GLANCE MORE DETAILS
Don’t miss out on this opportunity! It is ongoing during Pledge drive months (March, June , August/September and November/Jan). If you do well each pledge drive, you will be able to return for the next drive. The $50.00 registration will not be assessed each time. There are several spots available for the upcoming drive on a first come first serve basis.
If you are interested. Complete the enrollment form attached and stay connected to your recruiter. You will be invited to attend 2 information sessions prior to registration. Once you have completed those sessions you will be able to secure your seat by submitting your fee which includes your onboarding, background check and certification for pledge drive servicing.
This is a 24/7 shift availability and you will be choosing your own hours. Competitive hours for availability is recommended 15 hours per week or more. There will be heavy call volume during these months so we are asking for commitment adherence to be a focal point.
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Scripts will be delivered and completed using your computer. You will need to meet the minimum computer requirements outlined below:
2018 System Requirements:
- Windows 7, 8, 8.1 or 10 operating systems
- Hard Wired Phone can be digital such as Comcast, Mediacom, AT&T Uverse/DSL,cable company, or a pots line, or you can also use Vonage.
- ** Soft phones or Majic Jack are NOT acceptable.*
- *Corded Phone and Headset for call taking
- USB headset for online classes
- Must have internet speeds with a minimum bandwidth 1 Mbps upload and 1.5 Mbps download (or greater).
- Minimum 2 GB RAM
- CPU (Intel or AMD) 2GHz processor (or equivalent)
- Resolution of 1,280 x 720 (720p) or greater
- Internet Explorer 10.0 or higher or Chrome
Mac and Apple based systems will not work with our programs and platforms. To eliminate problems with your system we recommend using a system that is dedicated to your business and not used by family and friends for recreational purposes.
This is not required but will help to ensure that your system maintains maximum operating potential and eliminate potential for virus and spyware to be installed on your system.
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Phone Service
You will be using your phone to process calls for our Pledge Drive Client. Calls are routed to the designated work number you provide through our call routing system. A second line is not required, but can be helpful to prevent personal matters from interfering with processing calls for Pledge Drive. Calls are inbound – meaning that you will only be receiving calls. No long distance is required.
- Note: Magic Jack, Skype, X-Lite or any other soft-phones are not permitted.
- Cell phones/smart phones are not permitted.
- Cordless phones and Cordless Headsets are not permitted.
- Fax machines or answering machines cannot be connected to your work line.
- Your phone line used to process calls for this client must meet the following requirements: *
Traditional Telephone Service free of all features (caller ID, call waiting, privacy plus, voice mail, etc.) OR Digital telephone service provided through your Internet service provider (Comcast, AT&T, Vonage, etc.).
** Corded Telephone
* Corded Telephone Noise-Cancelling Headset with Mute Feature
Experience
- * Minimum 6 months formal telephone experience, preferably call center related
- * Moderate level of computer knowledge
- * Ability to work with minimal supervision
- * Must be able to type 40 WPM or higher
- * Must be self- directed and self- motivated
- * Strong listening skills
- * Accuracy * Efficient
- * Excellent written and verbal communication skills
- * Previous call center experience a plus
- * Great Smile
- * Must demonstrate call control.
Our scripts will be delivered over the internet to your computer. We do have minimum connectivity requirements that must be maintained to ensure that your scripts will function properly once our call routing system sends them to your computer
*Cable, *DSL,*FiOS are acceptable service providers.
Satellite, Dial Up, WiFi, and wireless connections are not accepted. Your internet connection must be hardwired to your computer directly from the modem. Public Access Points in locations such as Libraries, Coffee Shops, Public Wi-Fi are not accepted. Your connection must be a private access point.
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If your business experience includes customer service, quality assurance, lead generation, data entry, email, transcription services and/or other call center related work this is a plus.
You must have a moderate level of computer skills to be successful in contracting with our Pledge Drive Client. You will be responsible for maintaining your system at peak performance so that our programs and platforms will operate properly and efficiently.
CSPs must be familiar with:
- Maintenance
- Adjusting Internet Explorer Options and Functions
- Clearing Internet Cookies
- Internet Cache and Internet Temp files
- Installing and Removing Programs
- Updating necessary Internet Explorer Add-Ins such as Adobe Flash Player, Java, Microsoft Net Framework
- Operating Antivirus and Malware Software
- Familiarity with Internet Navigation
Operating Programs such as Skype, Instant Messengers, Capturing Screen Shots – http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-
- Windows Email operation including use of the CC function, adding attachments, locating and accessing Junk/Spam/Bulk Mail Folders.
- Creating New Folders and saving files when necessary
- Identifying and disabling or removing pop up blockers.
This Client does not offer tech support services at this time. Because of this, we recommend having an option to utilize should tech support be needed.
** THIS IS A SEASONAL OPPORTUNITY that can lead to repeat invitations each season based upon performance and business client’s needs.
Troubleshooting Computer Related Errors
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What to expect:
- Attend a pre-registration class to prepare for the upcoming season. This may include review of self- paced materials and modules before training begins.
- Complete the registration form and submit $50 payment to cover background, onboarding and certification class.
Performance Metrics:
Performance is based on several metrics. Commitment Adherence should be maintained at 90% or higher. Quality of call feedbacks should be 20% or less did not meet expectations. Competitive minimum serviced hours should be 15 hours or more per week.
Although not required Sat/Sun are the highest call volume periods and would be available to secure peak hours based upon the client’s needs.
Pre-Qualifiers
- Must pass a background check
- Have some form of call taking experience
- Be TEACHEABLE an AWESOME Learner
- Must pass a voice assessment. Must have a home telephone
- Attend a scheduled registration meeting to discuss the registration manual process.
*The opportunity provider does not contract with residents of Delaware, Massachusetts, Louisiana, W Virginia, Wyoming, Vermont and South Dakota.
Revenue
- This is a HUGE pledge drive and is one of the busiest pledge drives of the year.
- You will take inbound calls for non- profit organizations assisting their members and donors.
You WILL NOT be soliciting pledges but instead taking incoming calls from persons who have already decided to make a donation.
This is based on the amount of time you are taking calls on the phone. This is called talk time minutes. Earnings range from .20-.32 per minute. During your consultation, revenue earnings will be discussed in detail. Agents can earn as much as they want to earn due to to flexible scheduling.
You will attend online class sessions to assist with your self- paced work to complete the certification of the program.
- With limited seating available, certifications must be complete within 14 days from the date of your registration.